Playing Fair: treatment of long-standing customers in the life insurance sector
18 Mar 2016
The FCA's findings on thematic review TR16/2, released on 3rd March this year, assessed how firms are operating their closed-books, and whether they are treating their long-standing customers fairly. The report sets out draft, non-handbook guidance the actions which the FCA believes firms should be taking in order to treat their customers fairly in the future.