New FOS pay-outs really are the limit

Group Chairman Ken Davy looks at how employing the right support technology could help advisers save time and money.

More than 100 financial services professionals have enrolled on the New Model Business Academy's (NMBA) apprenticeship programme since it was launched last year. 

Have the fundamental needs of clients changed? Or is it simply a case of evolving expectations and, as a result, changes in attitudes and behaviours?