Richard Merrett: Loyalty and good customer service
11 Feb 2022
On p11 of this month's Mortgage Introducer, SimplyBiz Mortgages Head of Strategic Development, and banana bread aficionado, Richard Merrett, takes a deep dive into the evolution of customer service over the past two years, what it means for the mortgage market and how a holistic service offering and the employment of tech could ensure you are a customer service champion.