Richard Merrett: Loyalty and good customer service Richard Merrett: Loyalty and good customer service

11 Feb 2022

On p11 of this month's Mortgage Introducer, SimplyBiz Mortgages Head of Strategic Development, and banana bread aficionado, Richard Merrett, takes a deep dive into the evolution of customer service over the past two years, what it means for the mortgage market and how a holistic service offering and the employment of tech could ensure you are a customer service champion.

View article


The latest from SimplyBiz

05 May 2022

New Fintel Non-Exec Board Member announced

Read more >

04 May 2022

Karl Dines: "Act now to formalise Consumer Duty proposition"

Read more >

04 May 2022

SimplyBiz Mortgages announces inaugural series of 'BTL Evolution' events

Read more >

03 May 2022

Neil Stevens: "In its eagerness to make up for lost time, the regulator may be conveyer belting''

Read more >